Refund Policy

Overview

At Cheng Machinery, we are committed to ensuring a positive shopping experience for our customers. If you are not entirely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and responsibilities.

Refund Eligibility

1. Timeframe: Customers may request a refund within 30 days from the date of purchase.
2. Condition of Items: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
3. Proof of Purchase: A receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

1. Perishable goods (e.g., food, flowers, newspapers, magazines).
2. Downloadable software products.
3. Some health and personal care items.
4. Gift cards.
5. Customized or personalized products.

Process for Requesting a Refund

1. Contact Customer Support: Initiate a refund request by contacting our customer support team at [support email or phone number].
2. Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
3. Shipping: Customers are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance.

Processing Refunds

1. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
2. Approval: If your return is approved, we will initiate a refund to your original method of payment.
3. Timeline: The refund will be processed within [X] business days. Please note that your bank or credit card issuer may require additional time to process the refund and update your account.

Exchanges

1. Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at [support email or phone number] for an exchange.
2. Process: We will arrange for a replacement item to be sent to you and cover the cost of return shipping for the defective or damaged item.

Contact Us

If you have any questions about our refund policy, please contact our customer support team at info@chengmachinery.com.